• Non-Emergency Medical Transport
  • 24/7
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Join Our Team as a Dispatcher at Wheels on Wheels!

At Wheels on Wheels, we’re dedicated to putting the WOW in transportation for individuals using Walkers, Wheelchairs, Powerchairs, Stretchers, and ambulatory clients. We’re currently seeking passionate individuals to join us in our mission. This opportunity requires excellent customer service skills to build trust with callers and confidently explain our services, ensuring they feel secure booking their trip with us.

Job Title: Dispatcher for Special Needs Passenger Drivers

Company Overview:

Wheels on Wheels LLC is a premier transportation service provider in Maricopa County, AZ, dedicated to offering compassionate and reliable transportation solutions for individuals with special needs. We pride ourselves on delivering exceptional service while ensuring the safety and comfort of our passengers.

Employment Type: Full-Time and Part-Time

Shifts: Flexible scheduling is available for days, evenings, overnights, and weekends.


  • Dispatchers: $18/hr
  • Drivers with minimum qualifications: $18/hr
  • Drivers with Basic Life Support certification: $19/hr
  • Drivers with EMT certification: $20/hr
  • Drivers with medical assistant certification: $21/hr

Location: Goodyear, AZ, in person, working from home not available

Job Duties:

  • Answer calls and respond to texts and voicemails promptly.
  • Enter trip details accurately and quickly into dispatch software.
  • Coordinate transportation to meet service goals efficiently.
  • Cultivate strong business relationships with drivers and client contacts.
  • Monitor in-process and pending trips and adjust assignments to prevent delays.
  • Calculate offers to brokers and clients for special requests.
  • Uphold company values at all times.
  • Process invoices for billing clients.
  • Track and update driver credentialing.
  • Perform other administrative duties as required.


  • Ability to learn computer systems quickly
  • Ownership mentality toward duties
  • Independent problem-solving skills
  • Proactive thinking with suggestions and solutions
  • Strong organization and prioritization skills to meet deadlines and service standards


  • Prior experience as a Non-Emergency Medical Driver is preferred but not required.
  • Previous experience in a medical facility is preferred but not required.

Training Modules and Assessments:

Candidates must successfully complete the following training modules and assessments in English:

  • Conflict Resolution Training
  • HIPAA (Health Insurance Portability and Accountability Act)
  • Fraud, Waste & Abuse
  • Neglect and Abuse Recognition and Reporting

Immediate Benefits:

  • Sick Time accrual at 1 hr per 30 hrs worked
  • Paid holidays, including Thanksgiving, Christmas, New Year’s Day, and more
  • Vision correction coverage up to $500
  • Zander Identity theft protection
  • Smart dollar financial app with bonus 401k amounts

Benefits starting the 1st of the month after 60 Days:

  • High Deductible HSA Medical, Dental, and Vision plans
  • Employer contribution to HSA account
  • Guideline 401k with employer match
  • Guaranteed paid life insurance and optional additional coverage
  • PTO accrued at 2% of hours, starting after 90 days
  • Quarterly bonus potential up to 5% of total wages based on business profitability

This job is open to applicants with diverse backgrounds and experiences, including military veterans, those without a high school or college diploma, and those with gaps in their work history.

Join our team at Wheels on Wheels and make a meaningful impact in the lives of individuals with special needs.

Apply now to become a valued member of our dedicated team! www.wheelsonwheelswow.com